Service Products
Product 1
Service Plus - Partnering for Efficiency
A tailored complete package including Service, Support and Maintenance at fixed calculable prices.
Starrag accompanies you over the entire production process and provides you with precisely those services that you and your machine need.
- Extend machine warranty
- Life cycle solution at a fixed price
- Higher return on invest
- Avoid machine break downs
- Always good parts quality
- Service- and Logistic Centers worldwide
Product 2
Inspection and Maintenance
- preventive maintenance ensures high technical availability
- Avoid machine break downs
- Always good parts quality
- Service- and Logistic Centers worldwide
Inspection
Based on checklists our service technicians ascertain the actual machine status, enabling them to detect wear and residual service life on the main components. Results are documented and measures are fixed in conjunction with customers.
Maintenance
Preventive maintenance to manufacturer’s specifications ensures a high level of technical availability. We offer a modular structure: you decide how the maintenance will be carried out. Customers also might be able to perform maintenances tasks themselves.
Geometry check
We check whether the machine geometry complies fully with the highest of precision requirements.
Laser measurement
We make use of laser measuring instruments to guarantee that the machine complies with the highest of precision measurement requirements.
Product 3
Retrofit
- Efficient retrofit by the OEM maintenance of the sturdy machine structure
- continued use of the existing machine location
- fast re-commissioning
- low technical and economic risk
Success Stories
Burly giant undergoes rejuvenation cure
Customer safety is the focus
Dörries Scharmann Retrofitting a vertical lathe
Modernisation for maximum requirements
The Starrag Group not only offers an efficient Field Service department and completely reliable supply of replacement parts but also has its own retrofit department. This offers the user complete solutions for machine and plant modernisation.
The retrofit department utilises the efficiency of the service process chain of the complete Starrag Group: it ranges from structural design and mechanical reworking, also of large components, to re-commissioning and quality assurance. Thanks to this procedure, our customers receive a production plant modernised to the latest standards within a very short time, with which they can continue to manufacture high quality products.
Our strengths
- Integration of assemblies and technology from the complete new modular machine system possible
- increased performance specifications
- complete service process chain and worldwide service network
- comprehensive internal engineering
- optimum implementation by qualified personnel
- continuous support from one contact partner
Arguments in favour of successful modernisation
- measure to increase value on a familiar, reliable machine
- cost saving compared with new investment:
Steep «start-up ramp»
thanks to the familiar machine and run-in production process, maximum productivity is assured with restored availability.
As good as new
start and replacement part bottlenecks are permanently avoided.
Product 4
Spindle Overhauls
Maximum reliability and quality from one supplier. The Starrag Group has extensive experience and expertise in overhauling motor spindles – straight from the manufacturer.
- OEM quality
- manufacturer's warrant
- highly qualified personnel
- OEM replacement parts available from stock
- expertise and responsibility from one supplier
- one contact partner for the complete machine
Our overhaul concepts are tailored to your needs:
- Essential
- Prime
- Flatrate
To ensure availability of your machines, we offer the options of an express overhaul or a spindle from our replacement parts pool.
We will be happy to advise you on the right maintenance work for your motor spindles.
More products
Training
Perfect training makes for efficient machine use. Our focussed training courses for your machine operators ensure that you will be utilising your production plant faster, more productively and for longer.
Training
Perfect training makes for efficient machine use. Our focussed training courses for your machine operators ensure that you will be utilising your production plant faster, more productively and for longer.
Spare Parts Service
The Starrag Group global logistics network ensures the rapid and reliable supply of spare parts.
Spare Parts Service
The Starrag Group global logistics network ensures the rapid and reliable supply of spare parts.
Troubleshooting
Our call center staff immediately understands your service requirements and passes them on quickly and appropriately to our technical hotline or to the appropriate service advisor. Hotline: +49 371 836 23 68
Troubleshooting
Our call center staff immediately understands your service requirements and passes them on quickly and appropriately to our technical hotline or to the appropriate service advisor. Hotline: +49 371 836 23 68
Remote service and remote diagnosis
To assist its customers the Starrag Group has a comprehensive remote service structure which operates by connecting to the machine over the Internet and through the technical hotline.
Remote service and remote diagnosis
To assist its customers the Starrag Group has a comprehensive remote service structure which operates by connecting to the machine over the Internet and through the technical hotline.
Relocation
Working with you, our staff draws up a plan that is tailored to your needs, taking into account the situation at both the old and the new sites.
Relocation
Working with you, our staff draws up a plan that is tailored to your needs, taking into account the situation at both the old and the new sites.
Service contracts
With such a wide range of Starrag Group machines and so many different applications and uses customized service solutions are required.
Service contracts
With such a wide range of Starrag Group machines and so many different applications and uses customized service solutions are required.
Geometric alignment
To ensure that they can produce such components reliably over the long-term, Starrag Group’s service package includes geometric overhauls and calibration services.
Geometric alignment
To ensure that they can produce such components reliably over the long-term, Starrag Group’s service package includes geometric overhauls and calibration services.
Production monitoring
When a new product is introduced, or a complex component is manufactured even experienced technical personnel often have questions and face new challenges.
Production monitoring
When a new product is introduced, or a complex component is manufactured even experienced technical personnel often have questions and face new challenges.
Burly giant undergoes rejuvenation cure
Retrofit of a 30-year veteran Schiess portal milling and drilling machine assures sustainable future.
Read success story
Customer safety is the focus Read success story
Dörries Scharmann Retrofitting a vertical lathe
Business with a good profile
Read success story
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